Sate Meals is a sister brand of Sate Foods, a commercial food production facility that has been operating successfully since 2015. Sate Foods is a multi-faceted organisation that produces high quality food for restaurants, events & functions, food trucks, corporate & private catering, as well as their own chain of restaurants.
With the same brains behind Sate Meals, it is without a doubt that the dishes that Sate Meals serve will be as tasty and delicious as Sate Foods, delivering real food to real people.
With the increasing demand in food delivery and eating at home, we want to provide individuals or groups who are time poor, may not be confident in the kitchen or simply just want to enjoy delicious restaurant-quality meals and appreciate good food, the opportunity to do so in the comfort of their homes.
At Sate Meals, our purpose is to provide affordable restaurant-quality food that you can enjoy in the convenience of your own home. We understand that not everyone has time to cook, so we have created a solution that brings delicious meals to your doorstep.
WHAT THEY’RE SAYING
Our response to COVID-19
Sate meals are prepared out of a HACCP certified facility to ensure our food is prepared under the highest standards. PPE is worn at our factories under standard operational protocol but due to the Covid-19 Pandemic we have also introduced hand sanitiser and PPE to our delivery drivers. To ensure social distancing is maintained our drivers will contact you before they deliver, drop the parcel at the door in our insulated polystyrene box and press the door bell and take a few steps back . The driver will sanitize points of contact between every visit and will be wearing facemasks at all times
How do I get started?
To get started please log in as a customer and place your order, you will receive offers from us time to time to thank you for your support.
Are there any contracts?
Is there a minimum order?
There is no minimum order however orders under 10 meals will attract a delivery fee
How do I provide feedback for the meals?
We have many avenues for our customers to provide feedback from facebook, instagram or our firstname.lastname@example.org . Our aim is to continuously strive for improvement so we really want to hear from you.
MEALS AND INGREDIENTS
What type of food is on the menu?
Our menu consists of a wide range of recognizable and comforting meals to satisfy you to the fullest. Whether you’re after Italian classics, Indian curries or Chinese Hainanese chicken, we’ve got you covered.
Where are the ingredients from?
We only use the freshest Australian produce to create our quality meals. We believe in supporting Australian producers and farmers.
How long will my meals last for?
Sate meals are produced with the freshest ingredients available and snap frozen the moment the meal is at its peak of flavour and quality. We recommend that our clients consume our meals within 6 months of receiving them.
Can I freeze Sate Meals dishes?
Sate meals are snap frozen and are delivered frozen in high quality insulated foam boxes. Our meals are delivered frozen so that we can deliver our promise to you. Consistently high quality meals that you won’t need to worry about spoiling in the fridge. On receiving please keep the meals frozen and microwave from frozen to ensure the best regeneration results.
Do you offer healthy low calorie and low carb options?
Our ethos is that we want you to enjoy a restaurant quality meal at home. We source the best ingredients and prepare the products with care. Although some of our meals can fall under the low calorie or low carb category, we have decided to not have our offerings defined by these restrictions. We may produce a separate dedicated offering in the near future should our customers request it.
What if I have food allergies?
We show all the dietary information on each recipe and highlight specifically for each allergy.
Do Sate Meals have vegetarian meals?
Yes,Vegetarian labels are in green
Do Sate Meals cater for specific dietary requirements?
We understand that we cannot custom prepare a meal for an individual however there will be many other options available to ensure there is a meal right for you.
Who cooks my meals?
Your meals are prepared by trained Chefs from our custom build food production kitchen. From this facility we produce an array of products for other hospitality groups and products for the retail sector.
How do I store my meals?
Meals are to be stored at -19 degrees and to be regenerated from frozen with the lid on.
When do you deliver to my area?
We deliver 5 days per week Monday – Friday to 5 different zones throughout Metropolitan Melbourne. Please head to our delivery areas page to check that we deliver your delivery zone. If we currently do not deliver to your area, please drop us a line to email@example.com and we’ll see what we can do.
Who delivers my meals?
Your meals will be delivered with our trucks with our drivers to ensure your food is delivered safely and on time.
Can we collect our orders?
Due to the Covid-19 pandemic we are not open to collections at the moment, however this may change in the future.
What if I’m not home to accept delivery?
So long as you’re ok for us to leave your delivery box at your door or concierge. Our delivery box comes with a tamper proof seal and will hold your product frozen for 12 Hours.
Delivering to apartments?
If your live in an apartment and will not be home, please organize with your concierge our neighbour. You don’t need to worry about storing the product as it is fine in the box for up to 12 hours.
What are the delivery times?
Our delivery times are between 9am to 5pm the following day for meals ordered before 4pm. Our driver will give you a call 30 minutes before arrival.
What are my payment options?
Please make payment on booking via our online payment portal on our website. We take all cards, master, visa, debit, amex , dinners club